Quality Staff
Dependable, helpful staff that understands the importance of good customer support. The team is trained and ready to meet any of your customer support needs.Speedy Responses, Whenever
We’re waiting for your call, whenever you need help. We pride ourselves on being a 24 hour a day, 7 days a week operation with staff available to assist you and your needs.
Trained to handle the demands
Our team is knowledgeable and fully prepared to meet any of your needs when it comes to your subscription. Any time of day, any day of the week, our staff is the best at what they do.Refund Policies
We guarantee you will be happy with our support. If you are unsatisfied with our service within the first month, we will refund your money back to the credit card used to make the purchase.Frequently Asked Questions
What if I forget my log in info?
That’s ok! If you forget your username or password can simply fill out the form on the home page or call one of our highly trained staff at +1 844 610 0477 and they will help you.
Can you explain to me what cmarktn.com is?
cmarktn.com is a team of service operators that cover hundreds of websites. They are open 24/7 and are able to help you a wide variety of issues, such as cancellations, problems accessing the webpage, billing questions and much more.
I was a trial member so why are you still billing me?
All trial memberships become month to month memberships after the trial period has passed. If you do not want to be put on a monthly plan, then you must cancel prior to the trial period being finished.
Is it possible to cancel my membership?
You can email us at [email protected], call us at +1 844 610 0477, or ask us via live chat.
What do I do if I can’t see the videos?
To enhance your video viewing experience, we recommend installing the latest versions of Windows Media Player and Flash. Slow internet connections may lead to constant buffering or a black screen during playback, so cable or DSL connections are ideal for optimal video quality. If you've updated your media player and checked your connection speeds but still encounter issues, please reach out to us via [email protected], Live Chat, or +1 844 610 0477. Additionally, ensure your computer's applications like Flash Player and Windows Media Player are up to date to avoid black screens or blank pages when playing videos.
Why am I billed monthly?
All of our memberships are on a month-to-month basis. The charges are made monthly and will continue to recur unless you cancel via [email protected], live chat, or by speaking to one our service operators at +1 844 610 0477.
I canceled, but It looks like I’m still being charged. Why?
If you canceled within the trial period, you may still see a pre-authorization charge on your billing statement. That pre-authorization charge will be credited to your account, if your trial period hasn’t lapsed. You can contact your financial institution for more information.
Why isn’t my username or password working?
Several factors could be at play. First, double-check your login credentials, ensuring they match exactly as when you initially signed up, as login forms are case sensitive. If you're accessing the login page through an external link, try opening a new browser window and entering the website address directly into the address bar to log in. Additionally, your browser's temporary internet files may be causing issues. To resolve this, clear your browsing history, cookies, and temporary internet files through your browser's toolbar settings.